LEGAL

Privacy Policy

Last updated: April 10, 2026

1. Introduction

OtterText, LLC ("OtterText," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our SMS and email marketing services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name, business type, and billing details when you create an account or contact us.
  • Communications: Information you provide when you contact us, submit a form, or respond to surveys.
  • Marketing Preferences: Your opt-in choices for SMS and email marketing communications.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, referring URLs, and interaction patterns.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies & Tracking: We use cookies and similar technologies to improve your experience and analyze site traffic.

3. How We Use Your Information

  • To provide, maintain, and improve our services
  • To process transactions and send related notices
  • To send SMS and email marketing communications (only with your explicit consent)
  • To respond to your inquiries and support requests
  • To monitor and analyze usage trends
  • To detect, prevent, and address fraud or technical issues
  • To comply with legal obligations

4. SMS & Email Marketing

We only send SMS and email marketing communications to individuals who have explicitly opted in. You may opt out at any time:

  • SMS: Reply STOP to any message. Standard message and data rates may apply. Message frequency varies.
  • Email: Click the "unsubscribe" link in any marketing email.

Opting out of marketing communications will not affect transactional or service-related messages.

5. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate (e.g., hosting, analytics, payment processing, SMS delivery).
  • Legal Compliance: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission or storage is 100% secure, but we strive to protect your personal information.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at privacy@ottertext.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

OtterText, LLC
Email: privacy@ottertext.com